Refund policy
> Tattoo:
RETURN AND REFUND POLICY
We want you to be satisfied with your purchase from My Dream Shop. Please read our return and refund policy carefully before returning any products.
RETURNS
We offer a 30-day return period. This means that you may request a return within 30 days after receiving your order.
To be eligible for a return, the product must be in the same condition as when you received it: unused, unopened, undamaged, and in its original packaging. You must also provide a receipt or other proof of purchase.
To request a return, please contact us at:
mdn.norway@gmail.com
Please do not send products back to us before contacting us and receiving confirmation that your return has been accepted.
Approved returns should be sent to:
My Dream Shop
Kristiansands gate 11
0463 Oslo
Norway
Unless otherwise required by applicable law, the customer is responsible for the cost of returning products when exercising a voluntary return or right of withdrawal. If the product is defective, damaged, incorrect, or the return is caused by an error on our part, we will cover the reasonable return costs.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order as soon as you receive it.
If a product is damaged, defective, or you have received the wrong product, please contact us as soon as possible at mdn.norway@gmail.com.
Please include your order number, a description of the problem, and, where possible, photographs showing the issue.
We will assess the matter and provide an appropriate solution in accordance with applicable consumer law. This may include replacement, repair, refund, or another appropriate remedy.
OPENED, USED AND HYGIENE-SENSITIVE PRODUCTS
For health and hygiene reasons, certain sealed products may not be eligible for return after the seal has been broken where the applicable consumer legislation permits such an exception.
This may apply to certain cosmetics, nail products, personal care products, and other hygiene-sensitive products.
Products that have been opened, used, tested, altered, contaminated, or otherwise cannot reasonably be resold for hygiene or safety reasons may therefore be excluded from our voluntary return policy.
This restriction does not affect your statutory rights if a product is defective, damaged, incorrectly supplied, or otherwise does not conform to the purchase agreement.
NON-RETURNABLE ITEMS
Certain products cannot be returned, including:
• Products that have been opened or used where a hygiene-related return exception applies
• Custom-made or personalized products
• Gift cards
• Products that cannot be returned for health or safety reasons after opening
• Other products excluded from the right of withdrawal under applicable law
If you are unsure whether your product can be returned, please contact us at mdn.norway@gmail.com before sending it back.
SALE ITEMS
Unless a legal exception applies, purchasing an item at a discounted or sale price does not by itself remove any mandatory consumer rights you may have.
Any additional voluntary return conditions for promotional or clearance products will be clearly stated at the time of purchase.
EXCHANGES
If you would like a different product, please contact us first.
Where appropriate, the easiest solution may be to return the original product and place a new order after the return has been accepted.
RIGHT OF WITHDRAWAL
Consumers may have a statutory right to withdraw from an online purchase within 14 days in accordance with applicable consumer legislation.
The withdrawal period generally begins when you receive the goods.
To exercise your right of withdrawal, you must inform us clearly of your decision to withdraw from the purchase within the applicable withdrawal period.
You can contact us at:
mdn.norway@gmail.com
You may then be required to return the goods within the period prescribed by applicable law.
> Tattoo:
The right of withdrawal may not apply to certain products, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken, as well as other products specifically exempted under applicable law.
Nothing in this policy limits any mandatory rights you have under applicable Norwegian or other applicable consumer legislation.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to your original payment method.
Please note that your bank, card provider, or payment provider may require additional time to process the refund after we have issued it.
Original shipping charges and return shipping costs are not refundable unless required by applicable law or unless the return is due to a defective, damaged, incorrect product, or an error on our part.
If you have not received an approved refund within 15 business days after receiving our confirmation, please contact us at:
mdn.norway@gmail.com
CONSUMER RIGHTS
This return policy is intended to supplement, and not replace or restrict, the mandatory rights available to consumers under applicable consumer protection legislation.
If any provision of this policy conflicts with mandatory consumer law, the mandatory consumer law will apply.
CONTACT
For questions regarding returns, refunds, damaged products, or your order, please contact:
My Dream Shop
Kristiansands gate 11
0463 Oslo
Norway
Email: mdn.norway@gmail.com